# Daniel C. Terwilliger

> AI Product Leader — Enterprise Platforms, Search & Agentic Workflows. 10+ years shipping solutions across product management, business analysis, and IT. Based in St. John's, NL, Canada; dual citizen (Canada & U.S.). Contact: daniel.terwil@gmail.com.

danielterwilliger.com is Daniel Terwilliger's personal site. The professional section lives at /work/; this file indexes the machine-readable record of his professional experience. Content is a sanitized export of a hand-curated experience record: every claim is Daniel's own wording.

## Site

- [Home](https://danielterwilliger.com/): personal landing page
- [Work](https://danielterwilliger.com/work/): professional overview — case studies, experience timeline, education
- [About](https://danielterwilliger.com/about/): personal background

## Full record

- [Experience record (markdown)](https://danielterwilliger.com/profile.md): complete professional history — roles, projects, outcomes, education, certifications

## Case studies

- [eXp INBND — AI-supported call centre](https://danielterwilliger.com/work/inbnd.html): +80% call-handling capacity, 150+ call agents, 24,000+ inbound hours monthly; AI listing recognition and caller-context summarization on the OpenAI API
- [eXp Enterprise — the system of record](https://danielterwilliger.com/work/exp-enterprise.html): directing the Mendix system of record for U.S./Canada agent data on Kafka and AWS; SOC 2 and FINTRAC compliant permission structure
- [The AI developer workflow](https://danielterwilliger.com/work/ai-workflow.html): human-in-the-loop pipeline from meeting transcripts to refined Jira issues; org-wide AI enablement workshops
- [VoIP consolidation](https://danielterwilliger.com/work/voip-consolidation.html): 100+ vendor accounts consolidated to Twilio + 8x8, cutting $400,000/yr
- [Business-needs intake process](https://danielterwilliger.com/work/business-intake.html): 150+ actionable needs captured in two quarters; adopted org-wide
- [Custom Agent Flags → Tableau](https://danielterwilliger.com/work/custom-agent-flags.html): configurable agent metadata over custom Kafka topics feeding searchable Tableau views

## Elsewhere

- [LinkedIn](https://www.linkedin.com/in/danielterwil)