Work
AI Product Leader — Enterprise Platforms, Data & Agentic Workflows
I have over 10 years of experience shipping solutions, and I get there by talking with everyone: I gather requirements from C-suite executives, refine outcomes with multi-national development teams, present to cross-product stakeholders, and improve my end-users' experience. Lately that means figuring out how to put functional AI into everything we do!
Independent AI Automation Work (2026–present): a two-person venture building AI agents for operational workflows, such as Jira triage, documentation, and first-pass PR review, and taking on client data engagements where sensitive-data handling is the constraint. Most recently: an on-site clinical data engagement at a behavioral-health clinic in Mexico, from scoping with the chief medical officer to a de-identification design where the re-identification key never leaves the country.
Case studies
ConnectID — the one I got wrong
A vague ask, a build that was well architected for it, and a demo that landed great. A month after launch two groups had moved over while dozens were still on spreadsheets. The real requirement was hidden under the feature asks.
eXp INBND — AI-supported call centre
The phone cleanup that became a product: an AI call-centre platform with listing recognition and caller-context summarization, built where a hundred scattered accounts used to be.
eXp Enterprise — the system of record
Directed the platform holding agent data for the U.S. and Canada: licensing, financials, and PII on a Kafka and AWS backbone, where an outage was a company event.
The AI developer workflow
Meetings in, managed work out: a human-in-the-loop pipeline from transcripts to refined Jira issues, plus the workshops that spread it across the company.
VoIP consolidation
100+ vendor accounts, one shared password spreadsheet, and the year of account-by-account porting that turned it into a single unified system on Twilio and 8x8.
Business-needs intake process
Replaced side-channel requests with a formal pipeline tied to stakeholders, quarterly priorities, and OKRs. Then it spread across the org on its own.
Custom Agent Flags → Tableau
The last major feature I shipped at eXp, and one of the most demanded: let the business say anything about any agent, and report on it downstream.
Where I've worked
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2026 – presentFounder · Independent AI Automation Work
Two-person venture building AI agents for operational workflows (Jira triage, documentation, first-pass PR review), and client data engagements where sensitive-data handling is the constraint — including an on-site clinical data engagement scoped with the client's chief medical officer.
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2023 – 2026Product Manager — AI & Enterprise Platforms · eXp Realty
Owned product strategy, roadmaps, KPIs, stakeholder alignment, and Agile delivery for enterprise platforms covering agent onboarding, lifecycle, financial operations, and customer service across the U.S. and Canada — directing eXp Enterprise, the Mendix system of record for all agent data on a Kafka and AWS backbone.
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2021 – 2023Business Analyst — Solution Delivery · eXp Realty
Requirements gathering and analysis across departments; built the business-needs intake process and drove the VoIP consolidation to completion.
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2019 – 2021Senior IT Support Technician · eXp Realty
Saved $920,000 in procurement via an upgrade plan for 500+ remote workstations — a prerequisite for company-wide Microsoft InTune enrolment — and raised compliance 60% across 200+ global workstations in six months.
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2018 – 2019Transaction Specialist · eXp Realty
The entry point to a 7+ year tenure across IT, analysis, and product.
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2012 – 2021Earlier: web development & real-estate technology
Web Designer at Willow Development LLC (MLS-compliant real-estate sites across the U.S. and Canada); Technology Coordinator at Keller Williams Realty (paperless-transaction and eSignature training across three offices); founder of Terwilliger Web Development Services.
The arc
My path to product ran through the work itself: IT support at scale, then business analysis, then product management — each role earned by shipping something the business couldn't do without. That arc is why I'm comfortable everywhere from a porting schedule to a C-suite roadmap review.
Education & certifications: Carnegie Mellon University (Materials Science & Engineering, Computer Science); AI for Product Management Certification (Google Cloud & Pendo, 2024); Certified Associate in Project Management (CAPM®, PMI, active through 2029).
Tech I work with: OpenAI Codex · Gemini · Claude · Atlassian APIs · Jira · Slack · Tableau · Kafka · AWS · Mendix · HubSpot · Twilio · React · Python · Django · Redis · PostgreSQL
Agent- & ATS-readable record
This site maintains a plain-text mirror for automated readers: a full experience record at /profile.md and an index at /llms.txt. Structured data (schema.org Person) is embedded on the home page. The content is a sanitized export of my hand-curated experience record — every claim is my own wording.